Refund policy

Refund Policy

Last updated: October 30, 2026

We sell two kinds of products: new, factory-sealed trading card game (TCG) products, and pre-owned vintage collectibles such as vintage G.I. Joe figures. Different return rules apply to each, as described below.

NEW, FACTORY-SEALED TCG PRODUCTS

All trading card game products we sell are new and factory sealed. To protect the integrity of sealed product for all of our customers, we follow the return practices common among trading card and collectible shops.

Opened items
All sales of opened items are final. We cannot accept returns, exchanges, or refunds on any sealed product whose factory seal or shrink wrap has been broken, removed, or altered, for any reason.

Unopened items
Unopened items may be returned only with our prior approval, under these conditions:
• Request approval by email first. Email howlinhaole@gmail.com with your order number, the item(s) you wish to return, and the reason. Returns sent without approval will not be accepted.
• Ship it back within 7 days. Once approved, your return must be postmarked no later than 7 calendar days after the delivery date shown on your tracking.
• Original condition only. Items must be in the same condition we shipped them: factory sealed, with original shrink wrap intact and no signs of tampering, resealing, or damage.
• Inspection. Every return is inspected on arrival. Items that do not meet these conditions will not be refunded and may be returned to you at your expense.

Restocking fee
Approved returns of unopened items are subject to a 10% restocking fee, deducted from your refund. The restocking fee is waived when a return is due to our error, such as a damaged, incorrect, or missing item.

Pack contents
Trading card products contain randomized contents. We do not guarantee specific cards, rarities, or pull rates, and we cannot offer refunds or exchanges based on the contents of a product.

PRE-OWNED VINTAGE ITEMS (INCLUDING VINTAGE G.I. JOE)

Vintage items are pre-owned, not new. They are typically sold loose (out of their original packaging) and may show signs of age and play wear, such as paint wear, loose joints, or discoloration. Each listing describes the item's condition and lists the accessories included, and the photos show the actual item you will receive. Accessories not listed or pictured are not included.
• Sold as described. Because each vintage item is one of a kind and sold as described and pictured, vintage sales are final and are not eligible for change-of-mind returns.
• Not as described. If a vintage item arrives materially different from its listing (for example, a different figure, missing a listed accessory, or damage not shown or described), email us within 3 days of delivery with your order number and photos. We will issue a full refund, including return shipping, once the item is returned to us in the condition it was received.

Return shipping
Return shipping is the customer's responsibility unless the return is due to our error. We recommend a tracked and insured shipping method, since we cannot issue a refund for a return we do not receive. Original shipping charges are non-refundable unless the return is due to our error.

Refunds
Approved refunds, less the 10% restocking fee where it applies, are issued to your original payment method within 5 business days after we receive and inspect the return. Your bank or card issuer may take additional time to post the credit.

Damaged, incorrect, or missing items
If your order arrives damaged, or you received the wrong item or are missing an item, email us within 3 days of delivery with your order number and photos of the item and packaging. For sealed products, please do not open the product. We will work with you to replace the item or issue a full refund.

Exchanges
We do not offer direct exchanges. To change an item, request a return for an eligible unopened item and place a new order.

Questions
Please contact us at howlinhaole@gmail.com before opening a dispute or chargeback. We are happy to help resolve any issue.